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WhatsApp Live Chat Module for PrestaShop

WhatsApp Live Chat Module for PrestaShop

$69.99
$29.99

Vendor

Nxtal

Version

2.0.0

Last update

Nov 03, 2026

Prestashop version

1.6.x - 9.2.x

Contact
30 Days Refund
1 Year Free Support

Overview

WhatsApp Live Chat is a customer communication module for PrestaShop that helps connect your online store with WhatsApp. It provides shoppers with a convenient way to contact your business, ask product-related questions, and request assistance while browsing your store.

By offering a familiar messaging channel, you can make your business easier to reach and create a more convenient communication experience for potential and existing customers.

Key highlights:

  • Connect your PrestaShop store with WhatsApp.

  • Give customers a convenient way to start a conversation.

  • Make it easier for shoppers to ask questions.

  • Support customer communication before and after purchasing.

  • Provide a familiar contact channel for your online business.

A practical solution for merchants who want to make customer communication more accessible through WhatsApp.

CUSTOMER COMMUNICATION • WHATSAPP

WhatsApp Live Chat

Bring your customers closer to your business. Make it easier for shoppers to contact your store through WhatsApp and get help with their questions while browsing.

WhatsApp Contact One-Click Communication Customer Support

Connect with Customers Through WhatsApp

Customers often have questions before buying a product. They may want to know more about product details, availability, delivery, pricing, or the ordering process.

WhatsApp Live Chat is designed to make customer communication more convenient by providing a direct way for visitors to contact your business through WhatsApp from your PrestaShop store.

Instead of making customers search for your contact details, give them a convenient way to start a conversation and continue the discussion through a familiar messaging platform.

ILLUSTRATIVE CHAT PREVIEW
WhatsApp Chat
Contact your store
Hello! I have a question about a product.
Sure! How can we help you?
Start a conversation with your store

Illustrative design only. This is not a screenshot of the actual module interface.

Module Overview

WhatsApp Live Chat is a customer communication module for PrestaShop that helps connect your online store with WhatsApp. It is intended to provide shoppers with a convenient contact option so they can ask questions, request assistance, and communicate with your business through WhatsApp.

Make Customer Communication Easier

Give shoppers a familiar communication channel and make it easier for them to reach your business.

💬

Direct WhatsApp Contact

Provide customers with a direct way to start a WhatsApp conversation with your business.

⚡

Convenient Communication

Make it easier for visitors to contact your store without manually searching for contact details.

🤝

Customer Assistance

Give shoppers a convenient channel to ask questions and request assistance.

📱

Familiar Messaging Platform

Let customers continue the conversation using WhatsApp on a supported device.

Why Add WhatsApp to Your PrestaShop Store?

A convenient communication channel can help reduce friction between customer questions and store assistance.

Easy to Reach

Offer a familiar way for visitors to contact your business.

Support Before Purchase

Help shoppers ask questions before deciding to place an order.

Build Customer Confidence

Make your business easier to contact when customers need assistance.

How WhatsApp Contact Works

STEP 01

Visit Your Store

A visitor browses products or pages in your PrestaShop store.

STEP 02

Choose WhatsApp

The visitor uses the available WhatsApp contact option.

STEP 03

Start a Chat

WhatsApp opens so the visitor can start a conversation with your business.

STEP 04

Assist the Customer

Your team can respond through the connected WhatsApp account.

Useful for Different E-commerce Businesses

Fashion & Clothing

Let shoppers ask about sizes, colours, styles, and product details.

Electronics Stores

Provide a contact channel for questions about product specifications and availability.

Beauty & Lifestyle

Help customers ask for product information and shopping assistance.

General Online Stores

Give visitors a convenient way to contact your business while browsing.

Installation

  1. Log in to your PrestaShop Admin Panel.
  2. Navigate to Modules > Module Manager.
  3. Click Upload a Module.
  4. Select the WhatsApp Live Chat module ZIP file.
  5. Install the module.
  6. Open the module configuration page.
  7. Add one or more support agents.
  8. Configure WhatsApp numbers, schedules, and display settings.
  9. Save the configuration.
  10. Your WhatsApp Live Chat button is now ready to assist customers.

Frequently Asked Questions

1. What is the WhatsApp Live Chat module?

It is a PrestaShop module designed to help customers contact your business through WhatsApp from your online store.

2. How does a customer start a WhatsApp conversation?

The customer uses the available WhatsApp contact option. WhatsApp then opens so the customer can start a conversation with your business.

3. Does the customer need to use WhatsApp?

Yes. The customer needs access to WhatsApp, either through the mobile application or a supported WhatsApp Web experience.

4. Does this module provide automated replies?

Automated replies or chatbot functionality should not be assumed. Check the module's actual feature list to confirm whether these capabilities are included.

5. Does it replace the normal PrestaShop checkout?

No. WhatsApp is a communication channel. Customers continue to use your store's normal shopping and checkout process unless you have separately configured another workflow.

Let Customers Reach You on WhatsApp

Make customer communication more convenient by adding a WhatsApp contact experience to your PrestaShop store.

WhatsApp Live Chat Module for PrestaShop

WhatsApp Live Chat Module for PrestaShop

Vendor Nxtal
Last update Nov 03, 2026
Version 2.0.0
Required store version From 1.6.x to 9.2.x
Publication date Aug 01, 2026
Return Policy You can return the product within the 30 Days return period for a full refund. No questions asked.
Customer Support Enjoy one year of free customer support, including installation, troubleshooting, and usage guidance.
Description This product is compatible with the specified versions and includes all the latest updates to enhance functionality and user experience.

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