We take great pride in the quality and reliability of our modules and plugins for PrestaShop and WooCommerce. However, if you encounter issues, please review our refund and cancellation policy below.
Eligibility for Refunds
Refunds are only granted under the following conditions:
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Non-Functionality: The module/plugin does not work as described in the official documentation or product description.
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Unresolvable Errors: The module/plugin has a verified technical error or bug that our development team is unable to resolve after investigation and support.
Conditions
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The issue must be reported within 30 days of the original purchase date.
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You must provide sufficient information, including screenshots, error messages, and website access (if necessary), to help us investigate and resolve the issue.
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Refunds are not granted for:
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Change of mind or mistaken purchase.
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Incompatibility with third-party themes or plugins not officially supported.
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Custom modifications or third-party code conflicts.
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Lack of required technical knowledge to use or install the module/plugin.
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Cancellation
As our modules/plugins are delivered digitally, cancellations are not applicable once the download has been completed or the license has been activated.
Support Process Before Refund
We strongly encourage you to contact our support team first. Our developers will make every reasonable effort to resolve the issue. Refunds will only be considered if:
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The issue is confirmed by our team.
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A fix cannot be provided within a reasonable timeframe.