WhatsApp Live Chat Prestashop Module

Improve customer engagement by offering instant WhatsApp support directly from your online store. Customers can contact the appropriate support representative with a single click, while merchants can configure multiple agents, availability schedules, profile images, departments, and custom messages.

The module displays a floating WhatsApp chat button that appears according to the configured schedule, ensuring customers only contact available agents during business hours.

Benefits for Merchants

• Increase customer trust with instant WhatsApp support.
• Create multiple support agent profiles.
• Assign different departments or support categories.
• Configure working days and business hours.
• Show only available agents during scheduled times.
• Customize chat button position, colors, and appearance.
• Reduce cart abandonment by answering customer questions instantly.
• Easy installation and configuration.
• No coding knowledge required.

Benefits for Customers

• Contact support with one click via WhatsApp.
• Talk directly with the right support agent.
• Receive quick answers before purchasing.
• Real-time assistance during business hours.
• Better shopping experience.
• Mobile-friendly communication.
• Familiar and trusted WhatsApp interface.

Features

•  Floating WhatsApp chat button
•  Multiple support agent profiles
•  Agent profile image
•  Agent name and designation
•  Department selection
•  Working day configuration
•  Business hour scheduling
•  Custom welcome message
•  Custom WhatsApp number
•  Online/Offline availability
•  Button position (Left/Right)
•  Fully responsive design
•  Mobile optimized
•  Easy admin configuration
•  Lightweight and fast
•  Compatible with all major PrestaShop themes
•  Multi-language support
•  Multi-store compatible
•  Compatible with PrestaShop 1.6.x to 9.2x

Installation

1. Log in to your PrestaShop Admin Panel.
2. Navigate to Modules > Module Manager.
3. Click Upload a Module.
4. Select the WhatsApp Live Chat module ZIP file.
5. Install the module.
6. Open the module configuration page.
7. Add one or more support agents.
8. Configure WhatsApp numbers, schedules, and display settings.
9. Save the configuration.
10. Your WhatsApp Live Chat button is now ready to assist customers.