WhatsApp Live Chat & Support Prestashop Module

Description

Improve customer support by integrating WhatsApp chat directly into your store. Allow customers to connect with your support agents in real-time via chatbox, product widgets, or dedicated agent groups. This module ensures instant communication, leading to better customer engagement and satisfaction.

Merchant Benefits:

• Boost Customer Engagement: Provide instant answers and reduce cart abandonment.
• Increase Conversions: Faster support leads to higher sales and customer trust.
• Automated Support System: Assign multiple agents and manage them with ease.
• Targeted Support: Assign agents based on language, country, or customer group.
• WhatsApp Group Integration: Allow group-based assistance for FAQs and common issues.
• Flexible Customization: Control the chatbox appearance, position, and agent settings.
• Improve Customer Loyalty: Build strong relationships through fast, reliable support.

Customer Benefits:

• Instant Assistance: Get real-time support with just one click via WhatsApp.
• Seamless Communication: No need for emails or tickets—chat directly with an agent.
• Multi-Agent Support: Connect with agents based on language, country, or expertise.
• Quick Product Inquiries: Ask about products directly from product pages.
• 24/7 Availability: Receive support even outside business hours via predefined messages.
• Easy Order Tracking: Instantly get updates on orders, delivery status, and more.

Features:

• WhatsApp Live Chat: Allow customers to chat with support agents directly via WhatsApp.
• Multi-Agent Support: Add multiple WhatsApp accounts and assign them to different customer groups, languages, and countries.
• WhatsApp Widget on Product Pages: Display WhatsApp icons on product pages for quick inquiries.
• Customizable Chatbox: Set the WhatsApp icon’s position, color, and design to match your store.
• Agent Availability Scheduling: Define working hours for each agent to provide support at the right time.
• Country-Based Agent Support: Assign agents to specific countries for localized assistance.
• Language-Based Support: Match customers with agents who speak their preferred language.
• WhatsApp Group Integration: Allow customers to join dedicated WhatsApp groups for updates, FAQs, and bulk support.
• Predefined Messages: Let customers send predefined messages when initiating a chat with an agent.
• Order & Product Inquiry Support: Enable customers to ask about orders, products, and services directly from the chat.
• Mobile-Friendly & Responsive: Works seamlessly on mobile and desktop devices.
• Show WhatsApp on Product List & Review Hook: Option to display WhatsApp chat buttons on category pages and product lists.
• Enable/Disable WhatsApp Support Per Product: Choose which products will display a WhatsApp chat button.
• Page URL Sharing: Allow customers to share the current page link while chatting.
• Admin Dashboard Control: Manage agents, customer groups, display options, and settings easily from the back office.

Installation & Configuration

1. Install the Module:

• Upload the module via the PrestaShop back office.
• Navigate to Modules > Module Manager and install it.
• Go to Customers > WhatsApp Support tab.

2. Add a WhatsApp Group:

• Go to WhatsApp Support > Groups in the back office.
• Click "Add Group", enter a name, and save.

3. Set Up Agents:

• Navigate to WhatsApp Support > Agents.
• Click "Add Agent", then enter:
  • Agent's name
  • Mobile number with country code
  • Profile image
  • Working hours & availability
  • Supported languages & customer groups
  • Assigned WhatsApp group & country
• Save to activate the agent.

• Sharing product links
• Showing WhatsApp chat in product headers
• Limiting visibility to specific customer groups